Course Details ليفيل اب - Course Details

Customer Service - Training

Customer Service - Training

Oxford Home Study College | مستوي 1

(0) 0 الطلاب

Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. The Customer Service course is specially beneficial to those who work in customer service roles and want to improve customer service skills or those who are looking to start a career in customer service. This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule. Course Syllabus: Module 1 – The Importance of Customer Service Module 2 – Identifying Customer Needs Module 3 – Developing Customer Service Strategies Module 4 – Maintaining Service Excellence Module 5 – Training for Customer Service Unit 6 – Dealing with Difficult Customers This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

لم يتم العثور على مناقشة


0 المراجعات

مقابلة المدرب

Oxford Home Study College

Oxford Home Study College

0 التقييم
0 الطلاب
مستوي 1
20 الكورسات
عن المدرب

Oxford Home Study College is the UK’s leading provider of affordable, accessible distance learning programs for students worldwide. We owe our international reputation to our founding principles of transparency, commitment to quality and unrivalled value for money. Our course catalogue currently includes more than 100 fully-accredited online courses, covering the widest variety of subjects and specialisms.


ر.س 300.00

  • المدة الزمنية للكورس
    1 h 0 m 0 s
  • مستوى الكورس
  • الالتحاق
  • اللغة
محتويات الكورس
  • 1 h 0 m 0 s محاضرات بالفيديو
  • 0 الإختبارات
  • 0 المهام والواجبات
  • 0 تحميل المصادر
  • الوصول الكامل مدى الحياة
  • شهادة إتمام الكورس